Return Policy

How to Request a Return

Send us an email to within the return-window, including your order number and the item(s) you would like to return. Once approved, send the item(s) back to us via your preferred shipping method.

If you would prefer us to send you a prepaid shipping label - include this in your return request email (return postage of $10 will be deducted from your refund).

**Please note that we are not responsible for the package until it arrives at our warehouse so we recommend using a tracked package service

Return & Exchange Terms and Conditions

We will gladly exchange or refund (in the original tender) regular-priced, new merchandise within 14 days of the shipping date at our Online Distribution Centre or in store. After this time, an exchange or store credit onto a gift card will be issued for a period of up to 30 days from the shipping date.

Sale and discounted items can be exchanged or returned for store credit on a gift card within 14 days of the shipping date.

Merchandise must not be washed, worn, or damaged and must be in the original state with all tags attached.

Original invoice must accompany returned item(s) in order for the return to be processed.

Refunds will be processed within 3 days of the receipt of a returned item. Any original shipping charges will not be refunded.

Non-Returnable Items

All beach hats are final sale as they are hand-painted upon the placement of each order. If these items are returned, they will be returned at the sender’s expense.

All custom/special orders are final sale.

Gift cards cannot be returned or exchanged for cash. All returned items that were purchased using a gift card will be refunded as a store credit onto a gift card.